Spooky Mama

Hardware

Hardware

Regular price $1.00 USD
Regular price Sale price $1.00 USD
Sale Sold out
Shipping calculated at checkout.
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Shipping/Processing

Items are shipped from Buda, Texas.

Please allow 5-7 business days for processing on ready to ship items.

Made to order items specify shipping information in the product description.  These items typically take 7-21 business days to ship.

If you order a ready to ship item along with a made to order item, all of your items will ship together.

You will receive tracking information once your order has shipped.

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.  You’ll also need to submit your order number/confirmation.

To start a return, you can contact us at thespookymama@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thespookymama@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Please include pictures of any damage and contact us at thespookymama@gmail.com.


Exceptions / non-returnable items
We do not accept returns for custom orders. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thespookymama@gmail.com.

 

NEED HELP?

Contact us at thespookymama@gmail.com for additional questions.

You can clean any polymer clay pieces with a damp cloth. Avoid harsh cleaning products and abrasive scrubbing on all clay components. Brass naturally tarnishes when exposed to oxygen. You can polish it with brass cleaner; however, do not apply the cleaner to any clay pieces.  Storing your jewelry in a dry environment will minimize tarnishing.

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